Case Study

Public Portal Case Study

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Details

  • 130 Users
  • Focus on improved Citizen and Business User Experience 

Background and Problems:

  • Centralize all processes in one system
  • Standardize processes
  • Improve Service Levels
  • Easy access to information – internal and external
  • Reduce paper
  • Integrate GIS
  • Improve Reporting/dashboards

Solution (Project Focus)

  • Over 70 records
  • Building – 15 record types
  • Environmental Health – 35 record types
  • Planning – 18 record types
  • Public Works – 4 record types
  • Trade Licensing – 6 record types
  • Code Enforcement – 2 record types
  • Integrated ESRI ArcGIS, BlueBeam, Laserfiche,Payment Processor, Outlook/Exchange, Oracle Financials
  • 60 reports and Dashboards
  • Standardization on new Accela script tools
  • Extensive fees and other automations
  • Inspections scheduler

Results

  • Project in Final stages before implementation
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  • Portal for public including online inspections scheduling and online payments
  • Integrated electronic plan reviews
  • Improved information access in dashboards and reports
  • Automations to streamline processes
  • Integrated processes across all business areas

Super User Case Study

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  • Details
  • 188 Users
  • Integration to Multiple Counties and Agencies
  • Complex Super User implementation

Background and Problems:

  • Striving for a completely online experience
  • Partially completed implementation in Accela
  • Complete work started by another vendor
  • Complex SuperAgency implementation
  • New modules/records for
  • Building (41 records)
  • Planning (25 records)
  • Code Enforcement (19 case types)
  • Large multi-phased project
  • Lack of automations and streamlining:

Solution (Project Focus)

  • Review of partially completed records
  • Full requirements, design and implementation for each business area
  • Completed all
  • Configuration
  • Workflows
  • Scripting
  • Portal

Reports

Results

  • Final stages of acceptance
  • Implementation of all required records
  • Automations
  • Reports
  • Streamlined processes
  • Improved portal for public including online inspections schedulin

FII Case Study

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Business Challenges:

  • The on-premise legacy system used by the provincial and federal agencies to provide funding to Canadian companies was experiencing a number of technical and functional limitations.  Jointly, the organizations recognized the need to provision an updated system based on modern technologies.

Solution: Funding Management

  • After providing managed service functions to FII/NRCan for 10 years, Avocette was chosen to develop and implement a modern replacement to the legacy Funding Management System.

    • Services Provided:
      • Custom Cloud Development
      • Managed Services
    • Technologies Utilized:
      • Microsoft Azure
      • .NET
      • Angular, Bootstrap
      • DevOps

Outcome:

  • The successful implementation of a new cloud-based solution, which won NRCan a departmental award for Impact Award – Achieving Results: Policy, Regulatory, Program And Service Excellence. In addition to the gains achieved through modernization, the dynamic scalability of the MS Azure based cloud solution has increased both cost effectiveness and user satisfaction
  • Avocette continues to provide AMMS Services to support the application for both organizations.

LGIS Case Study

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Business Challenges:

  • The client was looking to transform and modernize an existing legacy system with a modular based system.

Solution:

  • A web-based application that supports internal and external users for multiple grant types, covering recipients such as Local Governments, First Nations, and Societies. The entire lifecycle of a grant program is covered from online application to approvals, claims, monitoring and reporting.

    • Services Provided:
      • Manages Services
      • Project Services
      • Integration
    • Technologies Utilized:
      • Sohema
      • DevOps
      • SQL Server
      • Web Services

Outcome:

  • LGIS has been in production for over 10 years and has been adopted by other Ministries for the handling of their grants.
  • 10 programs implemented in the last 18 months, as opposed to 3-4 months per program previously. The new solution allows the Canadian Govt (Investing in Canada Infrastructure Program) to invest & effectively manage $3.917 billion in B.C. infrastructure over 10 years.

WorkSafe BC Case Study

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Challenges:

  • WorkSafe Enterprise Transformation program. Moving to an Agile / Dev Ops development froamework and moving to the cloud. Project Director was required
  • Needed to source a key individual that could lead the project
  • There was a tight timeline to fill the role with a successful candidate and meet the KPI

Strategies:

  • We employed our thorough sourcing methodology
  • Avocette ongoing recruiting for senior people ahead of client requests
  • Leveraged our deep understanding of the client’s mandate and highlighted the benefits to the candidates

Outcome:

  • Able to attract the candidate by emphasizing the challenging and critical aspect of the role in a leading technology
  • Recruited the Project Dev Ops Director and provided further staff augmentation to assemble the team used to complete the project
  • Many of our contractors have converted to permanent

Microsoft Case Study

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Business Challenges:

  • System lacks scalability for busy business cycles
  • On Premise system with technical/functional limitations
  • An aging system that lacks flexibility
  • Cost to enhance to meet business requirements

Solution:

  • Design flexibility into the new solution
  • Architect and implement on a cloud platform
  • Leverage cloud technologies to meet new requirements
  • Utilize a hybrid/agile approach to improve delivery

Outcomes:

  • New web application in the cloud with Technology Longevity
  • Cloud solution provides the scalability required
  • Reduced operational costs
  • Flexible system to meet current and future requirements
  • High stakeholder ratings and acceptance
  • Federal  Impact Award – Achieving Results: Program And Service Excellence.