Details
- 130 Users
- Focus on improved Citizen and Business User Experience
Background and Problems:
- Centralize all processes in one system
- Standardize processes
- Improve Service Levels
- Easy access to information – internal and external
- Reduce paper
- Integrate GIS
- Improve Reporting/dashboards
Solution (Project Focus)
- Over 70 records
- Building – 15 record types
- Environmental Health – 35 record types
- Planning – 18 record types
- Public Works – 4 record types
- Trade Licensing – 6 record types
- Code Enforcement – 2 record types
- Integrated ESRI ArcGIS, BlueBeam, Laserfiche,Payment Processor, Outlook/Exchange, Oracle Financials
- 60 reports and Dashboards
- Standardization on new Accela script tools
- Extensive fees and other automations
- Inspections scheduler
Results
- Project in Final stages before implementation
- Portal for public including online inspections scheduling and online payments
- Integrated electronic plan reviews
- Improved information access in dashboards and reports
- Automations to streamline processes
- Integrated processes across all business areas