- Details
- 188 Users
- Integration to Multiple Counties and Agencies
- Complex Super User implementation
Background and Problems:
- Striving for a completely online experience
- Partially completed implementation in Accela
- Complete work started by another vendor
- Complex SuperAgency implementation
- New modules/records for
- Building (41 records)
- Planning (25 records)
- Code Enforcement (19 case types)
- Large multi-phased project
- Lack of automations and streamlining:
Solution (Project Focus)
- Review of partially completed records
- Full requirements, design and implementation for each business area
- Completed all
- Configuration
- Workflows
- Scripting
- Portal
Reports
Results
- Final stages of acceptance
- Implementation of all required records
- Automations
- Reports
- Streamlined processes
- Improved portal for public including online inspections schedulin